Have some questions about our innovative powders, our ethos or our founder? Check out our Frequently Asked Questions.
What is your policy on animal testing?
We are certified Cruelty-Free & Vegan by PETA. Therefore we do not test on animals for any of our raw materials or finished goods. We care about the animals as much as we care about the planet. All our products are tested on our friends & family ;)
Who formulates your products?
All of our products are formulated by a team of leading green chemistry scientists at our third-party manufacturer site.
They are based in Auckland as we like to keep it local. They hold a GMP license and have a state-of-the-art factory. All the ideation for the products is done by founder Gaelle.
Where are your products made?
Our products are manufactured at a third-party manufacturer site in Auckland, New Zealand.
We make them in small batches to maintain freshness and quality. All refills are hand-packed at Dust & Glow HQ.
We also hold a Buy NZ made license.
Are all your products vegan?
Yes all of them.
We genuinely believe in animal welfare and being environmentally friendly. We do not test our products on animals, nor use their by-product as our ingredient. We are also PETA certified for both Vegan & Cruelty-Free.
Do you avoid controversial or harmful ingredients in your formulations?
At Dust & Glow, we are waterless, minimalist & conscious. We removed the water, the nonsense & all nasties from our products.
We reinvented all product formulations to only keep potent, concentrated active ingredients. We formulate clean beauty that is ultra performant.
Free from: Water, Fragrance, Essential oils, Preservative system, Sulphate, Silicone, Paraben , Nasties
If you have questions about any ingredient that we use, please reach out .
Do you use a preservative system?
As our powders are anhydrous (ie they don't contain any water) they don’t support microbial life. This means that the full range is preservative-free!
Are your products suitable for pregnant or breastfeeding women?
All our products are made from 100% naturally derived ingredients. We have also removed all synthetic fragrances to reduce allergy risk.
We recommend patch testing for added safety.
What is the expiry date of your products?
The shelf life of our products is 3 years (unopened) but we suggest using any of our products within 6 months of opening. This ensures the freshness and quality of our ingredients.
Our refills have a shelf life of 6 months (before opening) as they are packaged in home compostable pouches.
Do you have sample sizes or minis?
As we are a low waste brand we do not offer mini samples on an on-going basis.
A lot of travel-sized products are duplicates of their plastic full-size counterparts and end up in landfills, the oceans, or in rare cases at a recycling plant.
If you want to give the range a go, check out our Trial Packs
Why should I switch to Powder based beauty?
Our products are:
FULL OF GOODNESS: Our powders contain no water, preservatives, fragrance nor essential oils or nasties. They are packed with potent, concentrated pure ingredients like coconut powder, blackcurrant powder, kiwifruit powder , and kaolin.
SUPER CONCENTRATED: Our products last up to 3x longer (depending on the product) than liquid products because they’re super-concentrated. Just add water!
LOW WASTE At Dust & Glow, we want to minimize our impact on the environment. We use natural ingredients, our aluminium bottle is designed to be re-used and our refills are in home compostable pouches.
BRINGING NEW MEANING TO YOUR DAILY ROUTINE The texture transformation, foam, and feel of our powders has to be experienced. We also donate 1% of our sales to bring clean water access to those who need it the most.
Give it a go and put us to the test. We also offer a TRY IT, LOVE IT or YOUR MONEY BACK Guarantee. What are you waiting for?
Are the refills Home-Compostable?
Our NZ Made pouches are certified Home Compostable. They will break down in a home compost bin or worm farm, containing heat, water, oxygen, soil and microorganisms.
Please ensure you cut the pouch into small pieces including the zip - it will help the breakdown process
How do you package your products?
We ship from our Auckland HQ using plastic-free or home compostable packaging including paper tape, cardboard boxes and paper filler.
We also like to re-use packaging material including our shipping boxes.
Are your shampoos safe for coloured hair?
Our shampoos are pH balanced, so they won’t strip the colour any more than liquid shampoo.
If you require toner, we recommend that you still use a toner in your hair.
How do you use your products?
Please check our How-to videos and instructions. Our social media channels are also great for product knowledge and videos.
If you still have some questions, I am here to help. Please email firstname.lastname@example.org
Can you add water into the bottle or dilute the powder ?
Short answer is NO. Our powders have been designed to be activated by water as you go. You cannot add the water directly into the powder or dilute it in water.
The main reason is that our formulations are all preservative-free because they are in an anhydrous state (ie: dry form). We don't want to grow any unwanted bacteria into your favourite products,
Can I store my Dust&Glow in the shower?
Sure can. Our aluminium bottles are designed to live in your shower or bathroom, as long as you keep the lid on or away from direct water flow.
You can store them on a built-in shelf (we like The Block Dock shelfy), on your shower floor or on your bathroom vanity. The choice is yours!
Will I be charged a transaction fee for overseas orders?
Yes, it's possible you may be charged a Foreign Transaction Fee (also known as a International Purchase Transaction Fee) by your bank if you're shopping outside New Zealand - this charge comes directly from your bank and is outside of our control.
Do you sponsor events or charities?
Yes, we do!
We’re proud to say that each year we donate 1% of sales to charities around the world.
We also love to support local initiatives and partner with organisations that share the same ethos. If it sounds like you, please send an inquiry to email@example.com